Health and Human Services – Connect

New York City

Data Quality

Caseworkers have access to citizen records from other agencies.

Document Sharing

Citizen information can be shared in digital form across participating agencies.

Coordination

Caseworkers can identify other agencies that the citizen is interacting with.

Data Quality

Caseworkers have access to citizen records from other agencies.

Saves time interviewing citizens.

Document Sharing

Citizen information can be shared in digital form across participating agencies.

Saves time searching for important citizen information from other agencies.

Coordination

Caseworkers can identify other agencies that the citizen is interacting with.

Saves time interviewing citizen.
Easier assessment of citizen benefits eligibility.

Data Quality

Caseworkers have access to citizen records from other agencies.

Reduces duplicate administrative tasks.
Removes contradictory citizen information.

Document Sharing

Citizen information can be shared in digital form across participating agencies.

Increases organisational productivity.

Coordination

Caseworkers can identify other agencies that the citizen is interacting with.

Increases organisational productivity and efficiency.

Introduction BackgroundSolution
INCREASE DATA SHARING CAPABILITIES AMONG CITY AGENCIES TO VIEW CITIZENS HOLISTICALLY, TAILOR SERVICES TO THEIR SPECIFIC NEEDS AND IDENTIFY AT-RISK PERSONS IN A TIMELY FASHION.

The Health and Human Services (HHS) – Connect programme was established by New York City to transform the city’s health and human services. The programme implemented a shared care management system to break down information silos between social care providers.
The platform shares citizen information between 10 different agencies and provides citizen access, to improve services for families.

Maturity
Level 1 - Sharing one care setting or planning sharing
Scale
Medium - 5-10 Organisations

In 2007 the Deputy Mayor for Health and Human Services developed a technology solution roadmap. Five work streams were implemented over 19 months to provide the technology foundations: Common Client Index, Document Management, National Information Exchange Model (a common data model), Worker Connect and Access NYC.

  • Federated Registry Model The HSS-Connect Programme has implemented 2 different programmes: Worker Connect and Access NYC.
  • The Worker Connect programme implemented an information sharing solution to give case workers access to citizen demographic data and casework in other government agencies.
  • Data is shared between 10 city agencies including the Human Resources Administration, the Administration for Children’s Services, Department for the Aging, and New York City Housing Authority.
  • Case workers use a web based portal application to access the Citizen demographic and case/program-specific data.
  • Caseworkers can identify citizens who are being served by more than one agency and gain a more complete view of the services they are receiving.
  • The Access Programme has implemented a citizen portal which gives citizens access to ACCESS NYC and content from the New York City’s 311 website.
  • The portal includes functionality to search for benefits and automatically process applications for School Meals, renew Medicaid eligibility and apply for Rent Increase Exemptions.

Business Capabilities

Records Access
  • A web-based portal which provides caseworkers access to:
    • Demographic data
    • Contact information
    • Household data
    • Services citizens receive in other agencies
    • Casefile documents
Care Planning and Coordination
  • Caseworkers can identify citizens who are being served by more than one agency and gain a more complete view of the services they are receiving.
Asset and Resource Identification
  • IDNYC is a free identification card for all New York City Residents.
  • The card provides access to available services within ACCESS NYC.